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We are constantly working to make the Hallwyl Museum more accessible to everyone. An escort or assistant always has free admission to the museum.

Renovation of the visitor toilets during April 2024

During April, the museum's visitor toilets are being renovated. Temporary visitor toilets are available for use in the museum's courtyard.

Good to know about the number of stairs

The Hallwyl Museum has five floors. Since there is no lift, you will need to climb the stairs. The number of steps varies, depending on where you want to get to in the house. If you want to go on a guided tour of the house, this would entail at least 103 steps up and down.

  • From the street level to the entrance hall there are nine steps
  • From the entrance hall to the cloakroom there are seven steps
  • From the entrance hall to the WCs there are 16 steps
  • From the entrance hall to the first floor there are 30 steps
  • Between the first floor and the bedroom floor that is visited during the guided tours, there are 40 steps
  • Between the bedroom floor and the picture gallery there are 24 steps.

Folding chairs

In the museum's cloakroom, folding chairs are available to borrow during your visit.


There are a total of four stairs from the upper floors down to the ground floor. Three of the stairs are emergency exits and have their exits from the Armoury, the Serving Room and the Porcelain Room. Contact one of the museum hosts on the floor if something should happen. Follow the staff’s instructions in case of evacuation.

a museum guide shows around visitors in the museum.
Photo: Jens Mohr, the Hallwyl Museum/SHM.

Texts in 10 languages

When you arrive at the museum, there are texts about the first floor that you can borrow. The texts are available in the following languages:

  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish
  • Swedish

Baby strollers

It is not possible to bring a stroller/pram with you around the museum, however there are a few places for leaving strollers. The nearest place to lock prams is on Norrmalmstorg.

For the physically challenged

The Hallwyl Museum lacks lifts. The public spaces are not accessible for those in a wheelchair or using a walker.

Public parking

Outside the museum at Hamngatan 4 there is unfortunately a ban on parking. The nearest parking for vehicles with parking permits for the disabled is about 100 meters away, outside Restaurant Riche on Birger Jarlsgatan 4. Parking permits for the disabled give the right to park there for a maximum of three hours.

For the hearing impaired

Portable guide system

The Hallwyl Museum has a portable guide system that facilitates tours for the hearing impaired. The guide system can be connected to one’s personal hearing aid.

Request the guide system when booking a guided tour, or at the ticket counter. For more information and booking: bokning@hallwylskamuseet.se.

For the visually impaired

Magnifying glasses and torches can be borrowed from the museum shop.

Audio book

The audio book “Vägledning” [recorded audio tour] in Swedish is available for purchase in the museum shop for SEK 60.

Audio Guides

We also offer an interpretative audio guide for the visually impaired. An audio descriptive guide costs SEK 40 to use and is available in the museum’s entrance.

Tours with a visual description

We occasionally offer tours with an audio description narration. You can see in the museum’s calendar when the next tour is being offered, or for questions about the next tour contact our Booking office bokning@hallwylskamuseet.se.

Good to know before your visit

  • Wardrobe: To avoid bumping into objects in the museum environment, it is not allowed to bring bags into the museum or carry jackets on your arm. There are lockers on the ground floor of the museum where you can secure your belongings. No coins are needed. Small bags are allowed inside.
  • Packed meal: Food and drink are not allowed in the museum. Hallwyl Restaurant is located in the courtyard of the museum and serves food.
  • Strollers and prams: For evacuation reasons, it is not possible to bring a stroller/pram with you around the museum, however there are a few places for leaving strollers. The nearest place to lock prams is on Norrmalmstorg.

Plan your visit

Digital accessibility

We would like you to find the information you need on our website. Our goal is that all visitors should be able to take part of our museum.

Photo: Jens Mohr, the Hallwyl Museum/SHM.